Terms of Service

1. Acceptance of Terms

By accessing or using WaveLead (“Service”), operated by WaveLead (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and others who access the Service.

2. Description of Service

WaveLead is an AI-powered lead capture and automated follow-up platform designed for real estate professionals. The Service enables users to embed lead capture forms on their websites, receive AI-generated responses to inquiries within seconds, and run automated multi-step follow-up sequences to convert leads into clients.

3. User Accounts

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at hello@wavelead.app of any unauthorized use of your account.

You may not share your account, transfer it to another person, or use another person’s account without permission. We reserve the right to terminate accounts that violate these Terms.

4. Subscription and Payment

WaveLead offers subscription plans billed on a monthly basis. By subscribing, you authorize us to charge your payment method at the applicable rate. All fees are stated in US dollars and are non-refundable except as required by law or as explicitly stated in our refund policy.

We may change our pricing at any time. We will give you at least 30 days’ notice before any price change takes effect. Continued use of the Service after the price change constitutes your acceptance of the new pricing.

If payment fails, we may suspend or terminate your access to the Service after reasonable notice. You are responsible for any taxes applicable to your subscription.

5. Free Trial

We may offer a free trial period. At the end of the free trial, you will be automatically charged the applicable subscription fee unless you cancel before the trial period ends. We reserve the right to limit free trial eligibility to one trial per user or organization.

6. Acceptable Use

You agree not to use the Service to:

• Send unsolicited or deceptive communications (spam)
• Violate any applicable law, regulation, or third-party rights
• Impersonate any person or entity or misrepresent your affiliation
• Transmit malicious code, viruses, or any harmful content
• Scrape, harvest, or collect data from the Service without authorization
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Use the Service in a way that could damage, disable, or impair it
• Engage in any activity that violates real estate advertising or fair housing laws

7. AI-Generated Content

The Service uses artificial intelligence to generate email and message content on your behalf. You acknowledge that:

• AI-generated content may contain inaccuracies and should be reviewed before use where required by law or professional standards
• You are solely responsible for the content sent to your leads through the Service
• You must comply with all applicable laws governing electronic communications, including CAN-SPAM and TCPA
• WaveLead does not guarantee that AI-generated responses will produce any particular business outcome

8. Intellectual Property

The Service, including all software, designs, text, graphics, and other content created by WaveLead, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

You retain ownership of the data you input into the Service, including lead information and custom message templates. By using the Service, you grant us a limited license to process your data as necessary to provide the Service.

9. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in our Privacy Policy.

10. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide the Service. Upon termination of your account, we will delete your personal data within a reasonable time period, unless we are required to retain it by law.

You may request deletion of your data at any time by contacting hello@wavelead.app.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from using the Service will be accurate or reliable.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WAVELEAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless WaveLead, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, all licenses granted to you will immediately terminate.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by displaying a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms shall be governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

18. White Label and Reseller Terms

This section applies to any party (“Reseller”) that accesses or uses WaveLead under a white label, agency, or reseller arrangement to provide services to their own clients (“End Clients”).

• No Reverse Engineering. Resellers may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying technology of the WaveLead platform in whole or in part.
• No Ownership Claims. Resellers may not represent to End Clients or any third party that they own, developed, or have proprietary rights over the WaveLead platform, its technology, or its intellectual property. All rights, title, and interest in the platform remain exclusively with WaveLead.
• Data Ownership. All lead data, contact records, follow-up sequences, and other data generated through the platform remain the property of WaveLead and the respective End Clients. Resellers have no ownership rights over this data and may not export, sell, transfer, or otherwise exploit it outside of the normal use of the Service.
• Industry Restriction. Resellers are authorized to use and offer the WaveLead platform exclusively within the real estate industry. Use of the platform to serve clients in other industries is strictly prohibited without prior written approval from WaveLead.
• Cancellation Notice. Resellers must provide a minimum of 30 days’ written notice prior to cancelling their reseller agreement or subscription. Notice must be submitted in writing to hello@wavelead.app.
• End Client Migration.Upon cancellation or termination of a Reseller’s account, WaveLead reserves the right to contact affected End Clients and offer them the opportunity to migrate directly to a WaveLead subscription. WaveLead shall not be liable to the Reseller for any End Clients who elect to migrate, and Resellers consent to this process by entering into a reseller arrangement.

Violation of any provision in this section may result in immediate termination of the reseller agreement, forfeiture of any fees paid, and may subject the Reseller to legal action.

17. Contact

If you have any questions about these Terms, please contact us at: